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Online Gemstone Seller, Certified Gemstone Dealer, Online Natural Gemstone Seller
Shipping & Return Policy


Online Gemstone Free Shipping

We offer FREE WORLDWIDE SHIPPING on all orders (*T&C Apply). Shipping time is 24 Hours form at the time of purchase. All items are fully insured.


All Jewels & Jewellery items package from arrives at your doorstep in a strong, durable and tamper-proof IRON packing box.


At a time of purchase auto-email communication sent to customers mail ID with full invoice and product details and in next 24 hrs product will be couriered.

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Note : There can be delay caused by third party courier / postal services in product delivery and kgn international shall not be liable for this delays and discrepancies.

7 days Return Policy

Our 7 days No Questions asked Return Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we will happily provide you with a 75% refund or 100% exchange (only one time), within 7 days of the purchasing date.

Gemstones should only change hands when accompanied by a certificate attesting to quality. Regardless of location or marketplace, an authentic Laboratory Report is the common language of trust and confidence in the gemmological world, and it should be consider an essential part of any transaction. We take this responsibility very seriously.

75% Refund

Our 7 days No Questions asked Return Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we will happily provide you with an 75% full refund or 100% exchange (only one time).

Note : upto 4000 rupees item(s), we will deduct 1000 rupees. (as shipping charges, lab certificate charges, and insurance charges)

Return Policy on Gemstone Jewellery : Custom jewellery designed for you cannot be returned or exchanged (ie a ring, pendant, bracelet, etc.) As we hire services from a local sunaar (goldsmith) to make jewellery.

If the given gemstone is proved to be artificial from any government recognized gemological laboratory then the customer can take its full paid amount in a refund.

Note : International customers can exchange gemstones only. We cannot cancel orders and cannot send the amount to foreign countries by the law of the Indian government.

Refund Process:

Once the above are established will credit users payment account.

We request for such returns within 7 days* from delivery of the product to your shipping address.

We shall process the refund subject to receipt of the merchandise by us in unused condition in its original packaging along with original tags and invoice, failing which return/ refund may not be possible.

Before accepting delivery of the product/s, please ensure that the packaging HAS NOT BEEN DAMAGED OR TAMPERED with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our all-day helpdesk at +91-9166888883 (10:00 am to 8:00 pm) or e-mail us at, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery made to you at the earliest. In the event you return any item, which is delivered, to you in damaged/defective condition, there will be no additional shipping charges.

After the merchandise is received by, and subject to verification of the purchase and condition of products we shall process a refund within 15 business / working days of receipt of the product/s.

Refunds of payments charged to the Cardholder's debit /credit card will only be credited back to the Cardholder's debit / credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder's debit / credit card account as that will managed by the Cardholder's issuing bank.

We shall not allow any exchange/return of products due to the price differential that exists, as no two similar products will be exactly of the same price. All items must be returned in their original condition as unworn, unaltered, and undamaged. Items returned without an attached brand/ security tag will be subject to 25% revaluation fee.

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  • Original Gemstones 100% ORIGINAL
  • Return Easy Return
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