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Online Gemstone Seller, Certified Gemstone Dealer, Online Natural Gemstone Seller

Online Jewellery Shopping Terms

Terms and Conditions

Please read these terms of use carefully before using this website If you do not agree to this Terms of use you may not use this Website. By using this Website, you signify your agreement to this Terms of Use as well as the Website's Privacy Policy. This Terms of Use sets out the legally binding terms of the Services available on the Website as well as at the terms of use of this Website. This Terms of Use along with the Privacy Policy extends to both users who visit the website but do not transact business on the website users who transact business on the Website. The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing the Terms of Use so that you will be apprised of any changes. Nothing in this Terms of Use should be construed to confer any rights to third party beneficiaries.



Please note that all Gemstones & Jewellery is sold "as is" and do not allow the Members to make any changes on them.


Description of Services

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item.

Free Shipping

We offer FREE SHIPPING of all our products in all over World. Shipping time is 24 Hours form at the time of purchase. All items are fully insured.


All Jewels & Jewellery items package from arrives at your doorstep in a strong, durable and tamper-proof IRON packing box.


At a time of purchase auto-email communication sent to customers mail ID with full invoice and product details and in next 24-48hrs product will be couriered.

You can communicate at

Note : There can be delay caused by third party courier / postal services in product delivery and KGN International shall not be liable for this delays and discrepancies.

7 days Return Policy

Our 7 days No Questions asked Return Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we will happily provide you with a 75% refund or 100% exchange (only one time), within 7 days of the purchasing date.

Gemstones should only change hands when accompanied by a certificate attesting to quality. Regardless of location or marketplace, an authentic Laboratory Report is the common language of trust and confidence in the gemmological world, and it should be consider an essential part of any transaction. We take this responsibility very seriously.

75% Refund

Our 7 days No Questions asked Return Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we will happily provide you with an 75% full refund or 100% exchange (only one time).

Note : upto 4000 rupees item(s), we will deduct 1000 rupees. (as shipping charges, lab certificate charges, and insurance charges)

Return Policy on Gemstone Jewellery : Custom made jewellery designed for you (i.e. a ring, pendant, bracelet, etc.) cannot be returned or exchanged because for jewellery making we take services from a local craftsman (goldsmith)

Note : International customers can exchange gemstones only. We cannot cancel orders and cannot send the amount to foreign countries by the law of the Indian government.


Refund Process:

Once the above are established will credit user s payment account.

We request for such returns within 7 days from delivery of the product to your shipping address.

We shall process the refund subject to receipt of the merchandise by us in unused condition in its original packaging along with original tags and invoice, failing which return/ refund may not be possible.

Before accepting delivery of the product/s, please ensure that the packaging HAS NOT BEEN DAMAGED OR TAMPERED with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our all-day helpdesk at +91-9166888883 (10:00 am to 8:00 pm) or e-mail us at, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery made to you at the earliest. In the event you return any item, which is delivered, to you in damaged/defective condition, there will be no additional shipping charges.

After the merchandise is received by, and subject to verification of the purchase and condition of products we shall process a refund within 15 business / working days of receipt of the product/s.

Refunds of payments charged to the Cardholder's debit /credit card will only be credited back to the Cardholder's debit / credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder's debit / credit card account as that will managed by the Cardholder's issuing bank.

We shall not allow any exchange/return of products due to the price differential that exists, as no two similar products will be exactly of the same price. All items must be returned in their original condition as unworn, unaltered, and undamaged. Items returned without an attached brand/ security tag will be subject to 25% revaluation fee.

Exchange/Refund/Moneyback Policies

Customized Jewellery which includes personalized products manufactured in line with specific instructions from buyer is not eligible for return/money back.

Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/money back within the 7 Days time. Submission of Invoice shall be optional for all Exchange/Money back after the 7 Days Exchange Period.

For all Money Back transactions, Value Added Tax at the applicable rate shall be collected from the money back value. The prevailing rate is 1%.
In case of Money back, the payment shall be made by way of an account payee cheque within 7 Days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance. reserves the right to change the exchange/money back price of the product based on the Quality Inspection.


Governing Law


Each party hereby irrevocably submits to the jurisdiction of the courts of Jaipur, State of Rajasthan and Country of India and hereby waive, and agree not to assert, as a defense in any such action, suit or proceeding for the interpretation or enforcement hereof, that it is not subject thereto or that such action, suit or proceeding may not be brought or is not maintainable in said courts or that the venue thereof may not be appropriate or that these Terms and Conditions or any such document may not be enforced in or by such courts, and the parties hereto irrevocably agree that all claims with respect to such action or proceeding shall be heard and determined in Jaipur Court. The parties hereby consent to and grant any such court jurisdiction over the person of such parties and over the such subject matter and agree that mailing of process or other papers in connection with any such action or proceeding in such other manner as may be permitted by law shall be valid and sufficient service thereof.



The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only fairly approximate values. While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of product, weather at the time of differences in display output due to lighting and digital photography and color settings and capabilities of monitors. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the product received. believes that all online buyers are aware that colors seen on a monitor will be slightly different as compared to the actual product or accessories ordered. We wish to clarify and ascertain that every customer who orders any jewellery from is aware of this genuine problem.

For product and services information, you may drop us an email at

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